About Application

1. How to Enquire
   You can make your enquiry through this website or contact us directly through Email or Fax.
   The Person in Charge shall send you an email with the available quotation. After you both parties (Yusen Travel & Customer) have finalize with the reservation details, booking will then be made.
   (Although the application can be done by call, reservation content has to be written in Email or Fax to prevent any inaccuracies or errors.)
2. Payment Deadline
   The Person in Charge shall inform you the payment upon the booking confirmation.
   All reservations are subject to cancellation if payments are not received by the due date.
   For all Japan Delivery Service (such as Orchid Flower, Dim Sum & Fruits), upfront payment is required in order to confirm the booking.
3. Payment Methods
   
   1. Cash
      Payment by cash in our office.
   2. Cheque
      You can visit our office personally or mail out Cheque to us
      Payee name will be YUSEN TRAVEL (S) PTE. LTD.
      You can mail out the cheque to the below address
      YUSEN TRAVEL (S) PTE. LTD.
      391A ORCHARD ROAD #09-03
      NGEE ANN CITY TOWER A
      SINGAPORE 238873
   3. Credit Card
      Payment by credit card in our office.
      (Surcharge is applicable for payment by credit card)
      Credit card surcharge
      • VISA/MASTER — 5%
      • AMEX — 2%
4. Cancellation Charge
   1. Air Ticket
      • Cancellation charge will not be applicable should there be any amendment or cancellation before ticket issuance.
      • However, kindly note that the deadline for some promotional air ticket will be very soon.
      • After ticket issuance, cancellation fee will be applicable for any amendment or cancellation.
   2. Hotel
      • Cancellation deadline will be given upon the booking confirmation. Any cancellation after the deadline will be subjected to 100% cancellation charge.
   3. Package Tour
      • Kindly check the cancellation policies & charges under the Package conditions.
        *If a special ticket fare is used for the package, Air ticket may occur a cancellation fee before the tour package deadline.

   Amendment and cancellation can be done through Telephone/Fax/Email anytime during business hours. However, after business hours, all request will be handled by the Person in Charge on the next working day.

   Office Operating Hours (w.e.f. 01 Jul 2015)
   Mon to Fri: 09:00 to 18:00 (Closed for lunch from 12:00 to 13:00)
   Sat, Sun & PH: Closed

5. Delivery
   1. Air Ticket
      If the Air ticket is an E-ticket, we'll send you an e-ticket via email to the email address you provided us. If the Air ticket is a paper ticket, you will have to visit our office personally to collect the ticket.
      (Mailing option is also available. Please kindly check with the Person in Charge.)
   2. Hotel
      A hotel voucher will be sent to you by email or Fax. Kindly print out the Hotel Voucher and present to the hotel front desk officer upon check-in.
   3. Package Tour
      E-ticket & hotel voucher will be sent to you by email or Fax.
      (Mailing option is also available. Please kindly check with the Person in Charge.)

About Payment and Delivery from overseas customer

1. Payment
   

   Credit card Payment (Surcharge is applicable for payment by credit card) or Remittance (Customer bear all charges of the payment, which includes the remittance fee) are available.

   Company Account Name

   Yusen Travel Singapore Pte Ltd

   Bank Name

   The Bank of Tokyo Mitsubishi UFJ Ltd.

   Branch Name

   Singapore Branch

   Bank Code/Branch No.

   7126-001

   Account No.

   040320

   (SGD Currency Only)

2. Delivery
   Delivery to Japan (if required), we will delivered by using the international courier service.
   For all Japan (excluding Islands District) Delivery cost will be SGD30.
   *Kindly note that it will takes about 7 to 10 days to deliver.